Frequently Asked Questions (FAQ)
Vals Diamond is a brand that offers high-quality and elegantly designed jewelry. The diamonds and gemstones used in our products are carefully selected and masterfully crafted. Our sophisticated designs and dedication to customer satisfaction are the main features that set us apart from other jewelry brands.
You can purchase Vals Diamond products from our store in Antalya or online through our official website.
Yes, we can help you find a specific stone. You can provide the details of the stone you're looking for to our customer service, and we will start a special sourcing process for you.
The diamonds sold at Vals Diamond are natural stones. Each one is extracted from nature and carefully processed. We do not sell lab-created stones.
To find the correct ring size, you can use the ring size guide on our website. For further assistance, you can contact our customer service.
Yes, Vals Diamond products come with a 2-year warranty against manufacturing defects. If you encounter any issues with the product within the warranty period, you can contact our customer service.
All our products are Vals Diamond certified. Our special diamonds and gemstones have international certifications from the world's most prestigious certification organizations, such as GIA (Gemological Institute of America) and HRD. These certifications independently verify the quality, cut, color, and clarity of our diamonds, ensuring that we provide you with the highest quality jewelry.
After completing your order, a tracking number will be sent to you. You can use this number to track your order on our website.
Yes, Vals Diamond offers custom design services. You can contact our customer service to get detailed information and design the jewelry of your dreams.
We accept various payment methods on our website, including credit cards, debit cards, and PayPal. Additionally, we offer installment payment options during certain periods.
You can return or exchange products within 14 days of receiving them. The product must be unused and in its original packaging for return and exchange. For more detailed information, please review our return and exchange policy.
Your orders are usually shipped within 3-5 business days. The delivery time may vary depending on your location. The delivery time for custom-designed products may vary. You can contact our customer service for delivery information.
You can reach our customer service via e-mail or making a call. You can also send us a message by filling out the contact form on our website.
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